Due to the COVID-19 pandemic, it may take longer than usual for the international parcel to be delivered. Please expect delays in international shipment. For details, please check the link here as well as with the local post office in your country. If you require the jewelry by a certain date or within a 3 months period, please choose DHL Express Mail at check out. We do Not guarantee delivery date by standard international registered airmail.
Thank you very much for your understanding.
Stay strong. Stay healthy. Stay safe. Be beautiful.
LOCAL SINGAPORE SHIPMENT
|Order amount||Tracked Parkage||Estimated Delivery||Tracking|
|Under US$ 65||US$ 2||2-6 business days||Yes|
|US$ 65 & up||Free||2-6 business days||Yes|
Estimated delivery days exclude production time and are counted after date of dispatch.
|International registered airmail*||DHL express mail**|
14 - 45 business days
|2 - 6 business days|
|Tracking||Yes. Infrequent and basic.||Yes. Frequent, timely and detailed.|
|Link to track||www.singpost.com||www.dhl.com|
|Order amount||Shipping cost||DHL shipping cost|
|Under US$65||US$ 3.99||US$ 16|
|US$65 & above||Free||US$ 16|
|US$125 & above||Free||Free|
Delivery times listed above are only estimates and do not take into consideration delays due to holidays, customs clearance, weather, flight cancellation, pandemic situation, etc.
Australia, Austria, Belgium, Brunei, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Ireland, Japan, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Korea, Spain, Sweden, Switzerland, United Kingdom, and United States.
Please keep in mind that buyers are responsible for any customs fees or taxes imposed by customs for an order are separate from the shipping charges. Customs fees and taxes will vary, and we recommend that you contact your local customs office should you have any questions or concerns about these fees. Customs fee has totally nothing to do with shipping company or us.
Note on Shipping
If you do not receive the item by 2 months from the date posted, please email us at firstname.lastname@example.org and we'll do the detail enquiry of the status of your mail with Singapore Post Office.
Unsuccessful Mail Delivery
If your purchase is returned to us due to unsuccessful delivery (e.g. unclaimed mail, incomplete shipping address, etc.), we will only refund 70% of the item price (excluding shipping charges) as we have spent time for ordering the supplies, making the jewelry, packing and a trip to post office. The refund will be made only after we have received back the items safely. Unsuccessful delivery will usually take additional 3 - 6 weeks to reach back to us. Refund will be made through the same payment method to the same payment account in the invoice.
Lost Items while transit
We will send the replacement if there is enough time for the item to reach to you. If not, we will arrange full refund inclusive of shipping charges.
As all the mails come with a tracking number, we can track the status of the mail for most countries. If you do not receive the items in 12 weeks time, please contact as ASAP and we'll help you to trace the mail. If you do not receive them by 3.5 months (except Brazil, Mexico, Italy, South Africa as these countries usually take longer delivery time), the item is considered lost and we will make the refund.