Shipping Information

Shipping Policy

While we try our best to stick to the following shipping timeframe, we recommend placing your order early to allow for any unexpected delays. If you need your parcel urgently or within a tight timeline, please contact us in advance and we’ll do our best to accommodate. 💌

📦 Free Local Shipping in Singapore

All local orders are shipped via SingPost Tracked Package by default and typically arrive in your letterbox within 2–3 working days after shipment (excluding production time).

📮 If your parcel is too large for the letterbox, it will be delivered via Speedpost to your doorstep, which requires someone to receive it.

🚚 Opting for Speedpost?
Please note:
• A signature is required upon delivery.
• If delivery is unsuccessful on the first attempt, Speedpost will attempt redelivery within 1–3 working days.

🛠️ Production Time: Ready-to-ship items are typically sent out within 2–5 working days.

📮 Shipment day: Every Wednesday. Sometimes Tuesday, Thursday and Saturday as well.

📬 Estimated Delivery Time:
• Tracked Mail: 2–4 working days
• Speedpost: 1–2 working days

💡 We recommend placing your order early and allowing a little buffer time in case of unexpected delays.
📅 Need it within a week? Please get in touch before placing your order!

🌍 International Shipping – DHL Express
Estimated delivery times are AFTER the order has been shipped and do NOT include production time.

📮 Shipment day: Every weekday after production.

We’ve chosen to use DHL Express exclusively for international shipping because it provides reliable, detailed tracking, faster delivery, and better customer support. As a tiny business owner juggling design, production, packing, and customer care (plus mom duties!), DHL gives both you and me peace of mind. It makes delivery smoother, rescheduling easier, and helps ensure your beautiful jewelry reaches you safely. 💛

📱 Please ensure you are contactable via phone and email, as DHL may notify you of your delivery date and send you a link to schedule delivery. If duties or taxes are required in your country, DHL will send you a payment link prior to delivery.

Available Countries (excluding remote areas classified by DHL):
Australia, Austria, Belgium, Brunei, Canada, China, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong, Iceland, Indonesia, Ireland, Japan, Latvia, Luxembourg, Malaysia, Malta, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, South Korea, Spain, Sweden, Switzerland, United Kingdom, United States (excludes PR).

If your country isn’t listed, please contact us for a custom shipping option.

Important Shipping Notes

Customs Fees & Taxes
• Buyers are responsible for any customs fees or taxes imposed by their country.
• These charges are separate from shipping fees and vary by country.
• DHL typically sends a payment link before delivery.
• We recommend checking with your local customs office for more details.

Missing or Delayed Orders
• If you haven’t received your order within 1 week from the shipment date, please email us at hello@glitzandlove.com – we’ll contact DHL for a detailed inquiry.

Unsuccessful Delivery Returns
If your package is returned due to:
• Unclaimed mail
• Incomplete/incorrect address
• Failed delivery attempts

You may:
• Reship the parcel (additional shipping cost applies)
• Combine with a new order
• Opt for store credit (item price minus the US$20 shipping cost)